Refund policy
At MADRISHI GLOBAL, we are committed to providing our customers with a smooth and satisfying shopping experience. However, we understand that there may be situations where you are not completely satisfied with your purchase.
This Refund & Returns Policy explains the process for requesting a return, replacement, or refund for your order.
Refund Eligibility
Refunds are available within 15 days of receiving your item(s).
To qualify for a refund:
- The item must be unused and in the same condition as received.
- The item must be returned in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Return Process
1. Contact Customer Support
To initiate a return, email us at:
Please include:
- Your order number
- Product details
- Reason for the return
2. Shipping & Handling
Customers are responsible for return shipping costs unless the item received is damaged or defective.
Return instructions and the return address will be shared by our customer support team after reviewing your request.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery.
To process your request quickly, kindly provide:
- Your order number
- A clear photo of the damaged or defective item
After verification, we will arrange either:
- A replacement product, or
- A full refund
Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or custom-made products
- Gift cards or vouchers
- Final sale or clearance items
Refund Processing
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved Refunds
Approved refunds will be processed within 7–10 business days to the original payment method.
Rejected Refunds
If the returned item does not meet our return requirements, we will notify you via email.
Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- Check your bank account again.
- Contact your credit card provider or bank, as processing times may vary.
- If the issue still persists, contact us at: